Made to order
Every piece is made by hand in our workshop in the Old Town of Rhodes, to your size. Orders ship within 3 to 7 working days. If we cannot meet that time, we will tell you, and you can cancel free of charge.
Shipping
Free shipping to Greece, the EU and the United Kingdom on orders over 90 EUR.
- EU and United Kingdom: Greek Post (ELTA) 8.50 EUR, 15 to 20 days. DHL 17 EUR or UPS 19 EUR, 5 to 10 days.
- United States: Greek Post (ELTA) 9 EUR, 15 to 20 days. UPS 52 EUR, 5 to 10 days.
- Greece: ACS courier 4.50 EUR.
Delivery time starts after your order is made and shipped. Other countries: see the options at checkout.
Wrong size or changed your mind
Made-to-order pieces can be exchanged within 20 calendar days of delivery. Send the piece back to us and we make the right size or a different piece. You pay the return shipping. Please use a registered, trackable service, send us the tracking number, and contact us by email or phone before you send anything. The piece must be unworn and in its original condition.
Faulty, damaged or wrong item
- Manufacturing defect: we replace it free of charge.
- Wrong item received: we send the correct one and cover all shipping costs.
- Damaged in transport: contact us within 20 calendar days.
Lifetime guarantee on repairs, see the Lifetime Guarantee page.
Castello
2 Minoos street, Old Town
Rhodes, 85100
Greece